This new Figuratively speaking Business (SLC) said one to, based on HM Money and Customs’s ideas, I don’t are present

This new Figuratively speaking Business (SLC) said one to, based on HM Money and Customs’s ideas, I don’t are present

I was repaying my personal student loan given that 2010 in month-to-month instalments greater than ?2 hundred thru PAYE, yet the balance continues to grow and you can attention costs are ballooning

The challenge seemingly have going when i altered jobs inside 2012. 3 years after, I discovered one to not one out-of my personal costs had been placed on my personal account.

HMRC insisted it was a challenge to possess SLC. We sent five years’ property value payslips so you’re able to SLC twice (they forgotten the initial parcel) and you may, immediately after 12 months, ?twelve,366 is actually deducted out-of my personal personal debt. You to don’t include the cumulative attract charge. SLC insisted I happened to be responsible for such as they were put on a keen mistakenly exorbitant equilibrium.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London area

SLC passed me to HMRC, and that promised an urgent research. It seems that after you altered perform your federal insurance coverage amount is matched which have a stranger’s, therefore costs have been resting from inside the limbo having nine age that have notice racking up for the equilibrium you to definitely, but also for the fresh new mistake, should have already been reduced. What’s it is shocking is that SLC and you will HMRC attempted to offload you to each other to your half a dozen many years that you’ve attempted to take care of the situation, and you will step was only taken as i got on it.

I’ve and additionally set-up a good ?400 redress percentage, and set measures in place to end a reoccurrence of issue.” SLC, hence didn’t provide a remark, features meanwhile decided which you are obligated to pay ?step 1,800, however, keeps but really to describe if or not this can include the unfairly applied desire. Needless to say, you would like new unsubstantiated sum authored away from. The plight will be troubling enough whether or not it is a one-off. However, most other students keeps reported in my experience they are are billed having bills they’ve currently paid, otherwise banned away from checking its harmony.

Londoner Le received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC says: “I apologise and then have upgraded all of our suggestions in order to echo the latest pupil loan repayments made to day

“Inside my last call that have SLC, it told you it might not promote any longer details about that it mystical loan and that most of the it may would is alert HMRC once again, but this would account for to a few months. HMRC says it has not heard out-of SLC. Very I am stuck inside the a good bureaucratic nightmare that has, thus far, pricing me ?dos,000 that we normally sick pay for.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.